If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a despatch confirmation email once your order is on its way and the expected delivery date. Simply click on 'Track Order' link within the email.

Please note, Royal Mail orders are only dispatched Mon-Fri (exc. Bank Holidays)

We hope you’re really happy with your purchase. If not, please visit our return policy page and you’ll find everything you need to know on how to return an item.

If your order has not yet been fulfilled you will be able to cancel or amend your order. Please be quick, as once your order has been collected we are unable to make any amendments or cancellations.

If your order has already been sent, you have 28 days to return the items to us for a full refund.

We use 1account age check software to verify your age at checkout. If you are unable to verify your age via this system, you can send photographic identification, along with your order number, to support@vapesuperstore.co.uk.

Creating an account is simple to do and allows you to order easily without having to fill in your details every time you shop with us.

All you need to do is provide an email address and create a password.

By creating an account you will also automatically join our rewards program, where you can earn up to 7% cash back.

Your 10% discount code will automatically be sent to the email address provided when you signed up. This can sometimes take up to 10 minutes to be received.

If after this time you have still not received your code, we recommend checking your spam/junk folder.

We can only change your delivery address prior to your order being dispatched. If your order has been already sent, when the courier contacts you regarding your delivery they will provide certain options that you can make to your delivery eg. leave with a neighbour

if you feel an item you received within the last 6 months has become faulty, please contact our team.

It is likely that we will need to get the items back from you to test for a fault.

Please note that we are unable to send replacements for items until they have been tested.

For further information please read our warranty page here.

For trouble shooting guidance please click here.

We want to sort out any issues with incorrect items straight away.

If one of the items you received isn't what you ordered please contact our team immediately via email, phone or chat.

If we are unable to verify your age via 1account or manual verification, we will cancel your order and refund your full payment. Please contact our team on live chat or complete our contact form to notify us that you wish to cancel.

If you wish to change your password, please login to your account here.

Go to 'My Profile' and click the 'Change my password' box

Unfortunately, you can only use one discount code per order – this includes your reward points. If you enter two, we will take the last valid promotion code you entered.

First thing to do is to check your tracking link for the latest updates. Our couriers do their best to get your order delivered to you by the expected delivery date, but occasionally things can take a little longer than expected, especially during busy times.

Please do contact our team if your parcel has not arrived within 5 working days

If your order has been returned to us by one of our couriers, it’s likely to be for one of the following reasons:

- The parcel was refused.

- Our courier was unable to access the address after several attempts.

- The delivery address was incomplete.

- The parcel was damaged in transit.

- The order was not collected from the pick-up point within 10 days of it being delivered.

If your parcel has been returned to us, a member of our team will contact you upon the arrival of your parcel.